Purpose
• To provide the best level of service to Winemark customers in accordance with the Company's standards and procedures
• To assist the Store Manager in all aspects of the business including sales, security and stock control
Responsibilities
• To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
• Identifying selling opportunities and acting on these
• To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
• To ensure that stock is controlled and merchandised to Company standards at all times
• To assist with promotional set up
• To ensure that the premises are safe and secure at all times
• To comply with the Company regulations with regard to cash handling and administration
• To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
• Any other duties relevant and related to the post
Qualifications

Essential
• Maths and English GCSE Grade C or above or equivalent
Desirable
• WSET Foundation Certificate
Skills & Experience - Essential
• Three months previous experience in a retail environment
• Communication Skills - a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
• Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service
• Ability to actively sell to customers
• Personal Drive and a pleasant, positive and enthusiastic, "can do" attitude, demonstrating an appropriate level of motivation
• Good standard of dress and appearance - clean and well groomed
• A good team player with the ability to work in a team environment
Skills & Experience - Desirable
• Interest and/or knowledge of wine
• Previous experience of cash handling
• Previous experience of stock handling and control
16/12/8 hrs